Returns, Refunds and Exchanges, Copyright and IP

Returns Policy

We aim to provide our customers with the best products and services. However, we regret to inform you that we do not accept returns for products due to change of mind or customer no longer wanting the product.

If the product you received is damaged, faulty, or not as described, we will gladly offer you an exchange or refund as per Australian Consumer Law. Please read the following policy carefully.

Exchanges and Refunds

If you receive a damaged or incorrect product, or the quality of the product is not as advertised, you may request a refund or exchange by emailing us at bkpulse@bkdu.com. Please include your order number, the reason for the refund or exchange, and any relevant photographs of the product.

To be eligible for a refund or exchange, you must notify us within 7 days of receiving the product. The product must be unused and in the same condition that you received it. It must also be in its original packaging.

Once we receive your refund or exchange request, we will provide you with a return address. You will be responsible for paying for the shipping costs to return the product to us. We recommend using a trackable shipping service.

If the product is eligible for a refund or exchange, we will initiate the process. Refunds will be issued to the original payment method used for the purchase. Exchanges will be sent to you at no additional shipping cost.

Final Note

We reserve the right to refuse a refund or exchange if the product does not meet our refund and exchange policy criteria. If you have any questions about our refund and exchange policy, please do not hesitate to contact us at bkpulse@bkdu.com.

Copyright/IP - Whimsykins

© BK Pulse, 2023. All rights reserved. The Whimsykins character designs, names, likenesses, and related indicia are the exclusive intellectual property of BK Pulse. Any unauthorized use, reproduction, distribution, or portrayal of the Whimsykins, either in part or in whole, without the express written permission of BK Pulse is strictly prohibited.